Can I download a trial version of Pixel Perfect Reports to check it out first?

Yes, you can. The software you download is a trial copy. The trial copy is fully-featured software and has a 30-day time limit. The difference between a trial copy and a licensed copy is that the trial copy has a watermark on the output. You can activate the trial copy to a licensed copy by entering a product key (emailed to you upon payment confirmation) into the text boxes on the License dialog.

What is a product key?

A product key is a 25-character alphanumeric text. It is unique to both a specific software version and a specific organization. A product key is issued to an organization via email upon purchasing Pixel Perfect Reports. It is associated with one or more licenses. For example, if an organization purchases ten licenses, the same product key is used to activate PixelPerfectReports on each of the ten computers where the software is installed as a licensed copy.

What is a license?

A license is encrypted text used to activate Pixel Perfect Reports as a licensed copy on a specific computer. A PixelPerfectReports license is a per-seat license and is unique to a machine and to the version of PixelPerfectReports. The activation of PixelPerfectReports by a license occurs behind the scenes when a user enters the product key and clicks the Activate button on the License dialog.

How to activate Pixel Perfect Reports to a licensed copy?

Enter the product key (a 25-character alphanumeric text) you received from us via email into the text boxes of the License dialog and click the Activate button. Activation requires access to an internet connection.

Transferring a license to another computer:

A license is tied to a computer. If a user wants to transfer the license to another computer (a common reason is upgrading to a new computer), the license on the old computer must be deactivated first. To deactivate the license, go to the License dialog, click and hold the mouse button down, and while doing so, type in the text "deactivateme" (without the apostrophe, and it doesn't matter whether it is in upper or lower case). A Deactivate button will appear. Click the 'Deactivate' button. Deactivation requires access to an internet connection.

If I purchased a single license, can I activate my single license on another machine?

No, you cannot. A license is tied to a single machine. However, you can transfer your license to another machine. If you want to install Pixel Perfect Reports on multiple machines, you need to purchase additional licenses.

Upgrading to a new major version:

Minor version upgrades are free of charge.

To upgrade, just download the latest version to your existing machine, unzip the file, and replace the old exe file with the new one. Then, you are all set.

If we release a major new version within 90 days of your purchase, we will upgrade your license to the next major version for free by issuing you a new product key upon request.

If we release a major new version more than 90 days and within one year after your purchase, you will be able to upgrade at a 60% discounted price.

If we release a major new version more than one year after your purchase, you will be able to upgrade at a 40% discounted price.

I have trouble downloading the file.

Please try temporarily turning off the anti-virus software before downloading.

Will the license be valid if I upgrade the hardware on the machine?

Yes, the license will still be valid after hardware changes on the machine. If your license becomes invalid after hardware changes on the machine, please contact us.

I still can't find the answer to my question. How do I get help?

Please contact us at support@pixelperfectreports.com.